Saturday, August 19, 2017

Confirmation Bias and Root Cause

If the same problem keeps happening, figure out why. Otherwise you are tossing a whole lot of wasted effort.

I'm saving this cartoon to keep this little principle in mind.

Taking the effort to fully understand a problem, digging in all the right places  (no matter how murky they may be) is the only way to get to root cause. Get to the root, cut off the problem. 

Digging to root cause can also deflect another cognitive fallacy, confirmation bias. I must take care that just because I've always lost my keys when there's a policeman present, that the police must by association be guilty. 

Our minds can play tricks like that, making associations where there aren't any.