Friday, May 25, 2012

Day 1, Grande Prairie to Hinton

We are about to drive in to Hinton on our way to Edmonton. The weather is mild, with a sprinkling of rain. We got our picture taken leaving Grande Cache by a pair of tourists from Kentucky on their way to Alaska. They agreed we live in beautiful country. I am grieving the loss of altitude, the wild sharing of verdant spring with wintry heights. I noticed Lone Teepee Creek, winding it's way alongside the road, rushing with the revitalizing waters of spring.

Thursday, May 24, 2012

Field Trip Day 0

Hubby and I are off on an expedition of epic proportions, crossing Provincial boundaries, flying puddle jumpers, and clocking hundreds of kilometers on our intrepid Honda. Some have questioned if I am able to separate myself from work to take the time to enjoy myself in the next two weeks.

To prove my capacity for leisure, I will blog our trip daily. Tomorrow morning we pack and set on the road for Edmonton. In Edmonton I will be wrapping up instruction on a Continuing Education course at NAIT, RIM 103 - Managing Electronic Records Management Systems.

Today we rose to a solid bank of fog (cloud), mountains cloaked in foamy spring growth, topped with a fresh icing of snow. I feel like we are living in the shadow of Shangri-La.

I am reading Bob Schacochis' "Swimming in the Volcano". Besides the terrific use of language in this book, it gives a vivid picture of a modern third-world society. The descriptions summarize so well what I've read of the modern history of Africa. "...[would be first-world entrepreneurs act] as courtiers trying to win the attention of a harridan widow, a mauled-over bitch who had inherited the broken kingdoms of her ancestors. Either way, you could hardly call it romance." (p. 109)

Oh, and the book is a fantastic adventure read. Be prepared for a bemused, rollicking ride that overtakes our current collection of best-selling authors.

Monday, May 7, 2012

The Stone Diaries

Having run out of pulp fiction this weekend, I dived in to my collection of classics I had picked up the last time I visited Never Without a Book. (This little second-hand bookstore in Northeast Edmonton is a treasure all in itself. Local bibliophiles owe it to themselves a visit.) The Stone Diaries by Carol Shields, weaves tale of woman in a most fantastical interior shape, a carrot grown in a rocky bed. The story also carries me through the modern history of a corner of Canada; also real in it's taste and sounds.

Very much like my family this one, volumes told by all that is left unsaid.

This worthy book has a few quotes I must keep. Here they are:

Of siblings reminiscing, "They shudder with the heat of their own dramas, awestruck by the doubleness of memory, the hold it has on them, as mysterious as telephone wires or the halo around the head of the baby Jesus. Memory could be poked with a stick, savoured in the mouth like a popsicle, you could never get enough of it." (Motherhood, page 175)

Of a father in the twilight of his life, choosing a new path, "...jubilant, anethetized against tomorrow's faint heart and second thoughts, uncertain whether he was moving close to the center of his life or selling off some valuable part of himself. But immediately, with a shudder of joy, he knew what might be done, could be done. Happiness coursed through him in that instant, decision's homely music." (Ease, page 277)

The same father's regret, "...there are chambers, he knows, in the most ordinary lives that are never entered; let alone advertised, and yet they lie pressed againsts the consciousness like leave specimens in an old book." (Ease, page 279)

Sunday, November 13, 2011

Martin Luther King and Occupy

It's been a while since I blogged. Sorry about that. I've been busy relocating to Grande Cache, acquainting myself with the town and the new job, and getting used to the elevation. The view out my window is a bit of rugged bush, pretty average for this part of the country. The weather is unusual today; half the sky is blue and the other half is grim. We are on the grim half of town. A dusting of snow whips by.



Anyways, I am taking a moment to capture the big thoughts I had while finishing "Martin Luther King Jr., His life, martyrdom and meaning for the world" by Willaim Robert Miller. Written by a pacifist, this biography offers a balanced picture of Dr. Martin King. His stellar achievements and crushing doubts are described equally faithfully.  Offered most sympathetically are Dr. King's views on pacifism. In short, push leaders to change - and change now - before the pressure cooker explodes. To the demonstrators, be generous in victory; suppress the urge for revenge. Only this way can positive change result. Here are a few quotes I am preserving,

"[On Mordecai Johnson] ...he had shown ho to harness the redemptive power of love to social issues, and through it, change had come." (p. 30)

"...but both Brightman and his associate, L. Harold DeWolf, had a permanent effect in shaping Martin's lifelong belief in a personal God and in the dignity and worth of every human person." (p. 34)

"King told the crowd that the was often advised to slow down the pace of the freedom revolution, that time would tke care of things. But time is neutral.'It can be used constructively and it can be used destructively. Unfortunately, the extremist, right-wing elements use their time more effectively."...Racism, he said, was a way of life for the vast majority of white Americans. The Poor People's Campaign had to control this ... The campaign would 'call attention to the gap between promises and fulfillment - to make the invisible visible.'" (p. 285)

"The death of Martin Luther King was not the cause of rioting but its occasion...King knew the reasons it was there, and he had pointed them out again and again. If this represented 'criminality', it was not something inborn but the direct result of continuous oppression, the denial of hope, the rejection of repeated appeals." (p. 293)

The big lessons in Dr. King's life are echoed today with the occupy demonstrations sweeping North America. The lessons learned when an oppressed people raise themselves up must not be ignored. Let's also not forget the danger to the unaware oppressors, of deliberate blindness, a dulling of the conscience, where stories of cruelty are suppressed or plainly disbelieved. It is too easy to polarize, demonize, belittle, and ignore change agents. If these people are our brothers, what does it say when we refuse to listen, to respond?

The same dynamics were repeated in the tumultuous modern history of Africa, that I read this past year. Ignorant oppressors are justifiably afraid of public demonstrations pointing out the less pretty side of society. Because the oppressed, once expressed, are on just this shade of violence. If they continue to be ignored.

I believe Dr. King's Poor People's Campaign was visionary. A nation that ignores it's weakest remains vulnerable. I believe these vulnerabilities have never been fullly addressed.

Just last week I posted my mixed feelings about the occupy demonstrators on a discussion board,

"There are shades of history that caution me from judgement. I'm wavering between admiration and annoyance.

•First of all, these kids are not the "other 99". They are a particular subset of society that for whatever reason, has time to check out from routine. I resent that they claim to represent me.

•I resent the 99 as much as I have come to resent the so-called "Moral Majority". As soon as the Religious Right DID gain power, they bankrupted the country. They also make poor losers.

•So I see a correlation between the "other 99" and the "Moral Majority". Both claim to represent an invisible and silent minority; both are more dogmatic than sensible. They should own up that they represent their own sectarian interests.

•To the protester's defence, I think the widening gap between rich and poor is a dreadful testament for a wealthy country. I studied the Human Development index published by the United Nations a few years ago. That widening gap is a pretty good darn indicator that at some point something was going to snap. It is not the richest who earn a nation's pride, it's the country's poorest. What are we doing for those most disadvantaged? There must be a rebalancing of wealth. If the wealthiest won't do it voluntarily, the government (vocal, voted majority) should intervene.

•Be cautious in accepting wild stories happening at these sit-ins. Remember that the boomers of today were hippie protesters of yesteryear. The establishement reacted badly back than. I would like my generation to show greater tolerance. We don't have to set out the dogs or tear gas, do we?"

In conclusion, even though I am doubtful that the demonstrators represent the "other 99", and skeptical of their choice of demons (Corporate America, Big Business), they do express a raging unmet need.

Leaders listen.

As a postscript, I found the story of Dr. King's emerging faith during college to be personally inspiring. It is encouraging to read how a man with highly individual and  tested beliefs could find his way in his church of choice. I'm not so sure the denominations of today have fully taken up his challenge of social responsibility. I note that even the liberal churches today are content to passively petition their governments to do more. There must be personal involvement, I would think, for active change to come about.

Tuesday, June 21, 2011

The Glory of the Hunt

People care about their files. They are attached to the personal systems they put in place to find what they need, and become anxious if they are taken away. The file system is guarded territory, as fiercly protected as a parking stall.

It became clear years ago that it is not enough, as a records professional to build a pure filing system - elegant in design and intuitive to use. If I have not engaged the very human customers where they work and live, the system will fail.

Quoting google advanced help, "Search engines use a variety of techniques to imitate how people think and to approximate their behavior. As a result, most rules have exceptions. For example, the query [ for better or for worse ] will not be interpreted by Google as an OR query, but as a phrase that matches a (very popular) comic strip. Google will show calculator results for the query [ 34 * 87 ] rather than use the 'Fill in the blanks' operator. Both cases follow the obvious intent of the query." This means rather than being straightforward, search support services spend a lot of time getting inside the heads of searchers, to help them get the results they want (not what they say they want).


So how do we stow away and find things? It could be that our personal classification systems and style of hunting (foraging) are as established as our hunter-gatherer brains. Web and corporate Enterprise Content Management (ECM) systems have vastly extended our reach, but our searching instincts have not changed.

I will suggest that classifying and searching, tagging and recalling successful hunts, are part of our instinctive heritage. Steven Pinker in his book the Language Instinct, proposes fifteen instincts that are hard-wired in to all of us. Two of these instincts relate to searching and classifying:

4. Mental maps for large territories.


11. A mental Rolodex; a database of individuals, with blanks for kinship, status or rank, history of exchange of favors, and inherent skills and strengths, plus criteria that valuate each trait.

Imagining our forbear's steps, I imagined my ancestor following a familiar trail, noting edible plants along the way. She would retrace her steps later, when she knew the harvest would be ready; wild carrots in the summer, cattail tubers in the fall, and rose hips through the winter. She would have identified and classifed the edible plants, and remembered the trail to get there.
I couldn't find a comparable image on my google search, so I scanned my own, I did learn a little about the foraging habits of water pipits, larval green lacewings, and modern human urban foragers.   
So in many ways, classifying and searching is instinctive. We care about the results of the hunt, and not just for the practical purpose of getting the job done. This is personal.

You know what I am talking about. Anyone in our business will have hit a tough search that evades early detection. We dig in ever harder, searching out the obscure places where it might have been put. To place that record in our bosses hands, sweet.
The hunt is valued. A swift and successful hunt gives value to the organization. A hunter who provides consistent results is an asset; not just from an empirical, practical point of view, but at an instinctive, visceral level. I suggest again that if the GARP(C) principles were to be ranked, Availability is at the top. Not so say that the rest may be discarded. Together, they complete the framework for a robust records system.

When converting to a new file structure, be respectful of people's need to find their stuff. Anticipate the anxiety that accompanies change, and prepare for it. Make sure they have time to orient themselves to the new system, and reassure them that the materials they need daily will be at hand.

Monday, June 20, 2011

Advanced Search in the New Age

I've struggled with this subject all day. It's hard to pin down why. I enjoy running a great search, and I'm good at it. I think it must be because many of the tips and tools I'm highlighting, are as natural to use as breathing. It's tough not to step over my own feet when laboriously laying out all the steps. The problem these days - on google at least - is not the absence of results. The problem is too many results from a simple search.

When the internet was new, my girlfriend showed off her google search for "superman". Her son was a comic book buff, and she and her son marvelled at the speed of the return; four hits. When she demonstrated for me a couple months later, we found twenty sites. And goggled. My, how the internet was growing in leaps and bounds. Today, a google search on the same term gave me 168 million hits. My mind boggles at that number. In truth, I won't look past a couple pages. The likelihood that I would find a significant result any deeper is just too small.

To make sense of this mass of information at our fingertips has made search an art. Find a term significant and unique enough to bring back the result I need, but not so narrow that it filters out the gold. A way to develop this fine touch is to start with the narrowest search you can think of. Try enclosing your google phrase in quotation marks. If you get no results, broaden your search ever more slightly. After  a while, you will develop a fine touch. Here are two google searches I conducted recently, that required several google tries to find me what I wanted:

  • There is an archeaological dig on she shores of Galilee, profiled by the Naked Archaeologist . There's evidence of a fishing industry, and early Christian activity. What was the name of the dig? I'd forgotten. I searched filtering only Naked results, and found the name of the fishing village. I then broadened the search for Bethsaida. Google corrected my spelling, of course. And there it was, in satisfying detail, the results of a dig briefly profiled on Naked.
  • A student mentioned BlueCielo as an Electronic Content Management (ECM) tool that manages engineering drawings in Computer Aided Design, (CAD) format. After checking out the official site, I wondered what the community is saying. I used advanced search to limit the results to "Discussion:". Google found me what I wanted, but the discussions were empty. What is it with the community? Do they sit around the water-cooler to chat? Is there no twitter feed, no chatter, no casual trail for me to follow? I remind myself that this is not all bad. People talking. In person.
Before I go any further, I'll briefly discuss the differences in a corporate electronic file search and the world-wide web. Most of the time when conducting an internal search, you are looking for something you know exists. You either put it there yourself, or it is a manual/report/document that you have referred to in the past. You resort to search because you've forgotten in the webonious structure where you've last laid it. If it is an Explorer search, a panting dog may wag his way through to help you.
Failure to find the document you are looking for will likely lead to a few hours of frustration. Because unlike a google search, you must find the document of your recollection. The average information worker spends 8.8 hours a week searching for information. (Ref. The Importance of Enterprise Search, slide 13, IDC Hidden Costs of Information Work (2005) ). It is therefore critical that the electronic information management system that you select is capable of masterful (and swift) searches.

Similarly, in an e-discovery (may you never be blessed), search results must be consistent and complete. Correspondence has an annoying habit of referencing past correspondence. Does the search find both? Missing key documents will challenge the comprehensiveness of your records, and the reputation of your corporation.

Now that my little rabbit trail is done, I can go back to discussing advanced searching techniques. Most of these help you narrow your search. As I've mentioned before, a dearth of answers is not our problem. If you don't believe me, try running a search for "report" (5 billion hits on google). Advanced techniques include wildcard searches (named after the Joker in our decks), boolean searches (AND, OR and NOT), and a few more I found during my google search today; fuzzy, proximity and range. Though google calls these features by another name, you can practice wildcard and boolean in advanced search. Google has a great help page for advanced searchers.

Wildcard is replacing a character or range of characters with a symbol ("*" on most of the systems I looked at today). I would have found Bethsaida sooner if I had typed Bet*da. I'd mistakenly looked for it as Bethseda.

The boolean link I've referenced is a great tutorial that graphically illustrates the different sorts of results you get. Google uses these same boolean terms, so check out the results. AND and NOT gives you a narrower result. If you care to check out my internet presence, try the google result "jgnat -java" (jgnat NOT java).

I've begun reading up on fuzzy, proximity and range when reading the features of Apache Lucene, an open source search engine. I won't try and pretend to explain them fully here. Range can be very helpful to narrow to a period of time, (i.e. Business Plans for the first three quarters of 2009) and tricky to get right. Fuzzy claims to bring back words that sounds like (but are not spelled like) what you've asked for. This might also have helped me find Bethsaida.

It is very worthwhile as information professionals to master these techniques. Information workers need all the help they can get to find their information swiftly and consistently. Be the expert, and we will demonstrate our worth to the organization many times over.

Friday, June 17, 2011

The Glory of the Hunt - Searchable Records

Trending topics in the records world these days are e-discovery, security, and collaboration. I propose however, that the most valuable skills record-keepers have to offer in the 21st century is the the power of search.

Search falls in the Generally Accepted Recordkeeping Principles (GARP (C)) under "Availability", An organization shall maintain records in a manner that ensures timely, efficient, and accurate retrieval of information.

Why do I claim this is skill is valued over the others? Because any records system passes or fails on it's ability to deliver. If it can't promise to give your information back when you need it, why would you use it?

Over the next few days, I'll highlight the power of search; some of the advanced tools that we should be familiar with as records professionals, why the hunt is its own reward, and some technical marvels on the horizon.