Friday, November 20, 2009

The Psychology of Waiting in Lines

A twitterer, Jess McMullen, twigged me on to a paper on this very topic. I am thrilled! The paper is by Don Norman, and I've also found a fine review by Bryan Hurran in his blog, "Social Graph Paper". Aside from the strong odor of mansweat from three male minds, the concepts are a sweet breath of - - - goodness - - - reality - - - looking - - - caring about the little things that make or break our day. It's more than just a line. It's where people gather and interact.